ELC strives to be transparent with how we collect and use information we gather about you on this site. Your privacy is important to us.
This Privacy Statement explains how ELC uses personal information and applies to all users who access, view, visit, download, or otherwise interact with www.elc.edu.au (the “Site”). By visiting the Site, you are accepting the practices described in this Privacy Statement. If you do not agree to these practices, do not access, view, visit, download, or otherwise interact with the Site. If you have any questions or comments concerning ELCs Privacy Statement, please contact us by sending an email to firstname.lastname@example.org You can also contact us via mail at: 495 Kent Street, Sydney, NSW, 2000, Australia.
“Personal Information” is information that can be used to identify, locate, or contact an individual. ELC collects the following types of Personal Information:
Contact Information: Contact Information allows ELC to communicate with you. Examples of Contact Information include, but are not limited to, your name, accurate postal addresses, valid email address, or other addresses at which you receive communications from or on behalf of ELC.
Transaction Information: ELC automatically receives and records some information from your browser when you visit the site, such as your IP address, cookies and data about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyze and understand how the site works for users. Information that is gathered includes, but is not limited to, information about how you interact with ELC, information about how you use ELCs Sites, email, other communications, and applications, and how you interact with other users.
Posted Information: If you chose to post a comment on our blog, we may collect information regarding your name and the content of your post. It is important to note that any content you post on the blog is publicly displayed and will be seen by other users of the Site.
How ELC Collects Personal Information
ELC prompts you to provide Personal Information (including Contact Information) when you interact with the Site or contact ELC
ELC also collects Transaction Information when you contact ELC via telephone, email, or other methods of communication.
All issues, concerns and complaints made at English Language Company are addressed in the same way and are referred to as ‘complaints’. The complaints process must start within five days of the complaint being lodged and will be at no cost to the student. The student will have their enrolment maintained during the complaints process. All complaints must be made by the student who wishes to complain and not by a third party. Any student making a complaint will be treated with all care and respect throughout and after the complaint process.
Students are encouraged to speak initially with their teacher about any complaint. Teachers are available to hear such complaints immediately before or after classes. Alternatively students may arrange to speak with their teacher outside of class times and meet them in the teacher staffroom on level 2.
Students are also able to make an appointment to speak with a Senior Teacher, the Assistant Director of Studies, the Director of Studies, or the General Manager to discuss complaints of an academic nature. Students should make these appointments at reception.
For matters relating to accommodation or other English Language Company provided services, students can make an appointment to speak with the Student Services Manager or the General Manager. Students should make these appointments at reception. Students are welcome to bring a support person with them to any discussion of a complaint. All discussions will be dealt with professionally and with the appropriate degree of confidentiality.
Any complaint must be made in person by the student making the complaint. They may bring a support person to them to any meeting with ELC staff. However, they may only lodge a complaint on their own behalf and not claim to represent the views of others.
Where a complaint is raised verbally, it can be discussed with the relevant staff member(s) and preferably resolved immediately. To formalise a complaint the complaint made in writing to the General Manager either on paper or via email. All reasonable measures will be taken to finalise the process as soon as practicable.
Any written complaint, irrespective of the nature of the complaint, will be forwarded to the General Manager who will control the process and moderate the outcome of the process.
Any complaint will be taken seriously by the school but only if it is given in verbal or written form via the channels outlined above. Social media is not an appropriate forum to make a complaint about ELC staff or services nor for the school to respond.
Students should also note that in accordance with ELC’s terms and conditions, any complaint or comment made via social media that is found to represent inaccurate or incorrect information about the school may constitute inappropriate student behaviour.
English Language Company adheres to the National Code of Practice and the ESOS Act at all times, including when responding to complaints at all times.
Should students be unsatisfied by the outcome of a complaint process they may seek help through the Overseas Student Ombudsman. Contact details for the Ombudsman are available to students upon request.
ELC recognises its responsibility with respect to safeguarding the welfare of any young person, vulnerable adult and indeed all students that may be attending ELC. ELC is committed to maintaining a safe and supportive environment and to ensuring that all staff and host families accept and recognize their responsibilities in this regard.
The purpose of this policy is to:
The policy applies to all Directors, staff and host families of ELC.
2. Policy details
ELC seeks to safeguard children, young people and vulnerable adults by:
3. Safeguarding Officer’s Duties:
4. Staff Communications and Training
The following information is provided to staff during inductions and ongoing training and to host families via our host family partner orientation.
a) Identifying abuse:
ELC recognizes that it can be difficult to identify abuse as it has various forms. However, below are some typical indicators to watch for:
b) Reacting to suspicions of abuse:
a) Procedure to follow if abuse is suspected:
Inform the ELC Safeguarding Officer if:
When reporting to the Safeguarding Officer make a note of what was said and who was present and report this information immediately.
The Safeguarding Officer will take appropriate actions, which may involve external agencies and contacting parents/guardians.
b) Procedure to follow if staff, students or host family members are accused of abuse:
If a member of staff, a student or member of a host family is accused of any form of abuse, such suspicions will be reported to the Safeguarding Officer
The person against whom the allegation is made will be informed of the allegation and interviewed immediately. Following the interview, if there is any potential substance to the allegation:
Note that ELC endeavours to uphold the confidentiality of students, parents/guardians, staff and host families at all times.
6. Student Communications
Students are made aware of ELC’s Safeguarding policy through their day one orientation and their student handbook. Their day one orientation also includes informs students of personal safety precautions including:
The Accommodation and/or Safeguarding Officer arranges an interview during the first week of Under 18’s stay and then monthly. For over 18s this interview takes place within the first 4 weeks if they are staying for more than 12 weeks. The academic team conducts a further interview at 24 weeks for long-term bookings.
The Safeguarding policy is published on the ELC website (we have a new website due up in late Jan 2014).
7. Additional measures for students under 18 years of age.
The school treats all students as independent, mature individuals and students who are under the age of 18 years will be treated in the same way. The usual personal and academic support arrangements will apply to students who are under 18 years. However, the School acknowledges that anyone under the age of 18 living in Australia is legally a child and recognises that students under the age of 18 may therefore have additional needs in relation to their support and welfare.
It should be noted that the school does not usually accept students under 18 years of age unless:
1. they are on a study tour with an accompanying adult who is responsible for them
2. there are exceptional circumstances (such as when an older brother or sister is studying at the school)
a) Parental responsibilities
The School is not able to take on the usual rights, responsibilities and authority that parents have in relation to a child, and does not act in loco parentis in relation to students who are under the age of 18 years. The School insists that guardianship / in loco parentis is arranged prior to the student’s arrival in Australia.
As a minimum, it is a condition of admission to the School that the parent or guardian of any student who is under the age of 18 years confirms, by signing and returning the school’s parental consent form, their acceptance of the arrangements set out in this document. Where the parents remain abroad, the School requires, as a minimum, details of the parents’ 24-hour emergency contact number. The School requires a 24-hour emergency contact number for the child’s guardian who is in Australia, and who will be accessible to the child and to the School should the need arise.
As a student who is under the age of 18 years may not be able to enter into legal contracts, the School require a student’s parents to honour all obligations under any contracts with the School that the student enters into. By signing the school’s parental consent form, the parent agrees to this.
c) Working with Children Check
All staff specifically engaged to teach students under 18 year of age (study tours) are required to undergo a Working with Children Check (WCC Check). Checks are to be carried out before employment starts or, where this proves impossible, at the earliest possible opportunity. This is supported by satisfactory references from the most recent and one other previous employer. A record is kept of all checks is to be kept and must include the name of the staff member, the date and number of the document.
d) Student accommodation
Parents should be aware that host family accommodation where the host family acts as in loco parentis is the most suitable arrangement for both the school and the student. All host families have completed a Working with Children Check (see above).
Programs may involve compulsory or optional activities and trips. ELC is not able to take any additional responsibility for a student who is under the age of 18 years in relation to such activities. Unless indicated otherwise, by signing the parental consent form, parents give consent for the student to take part in these activities on that basis. The staff member leading the trip is always informed of any student under 18 going on the trip and those students must stay with the trip leader at all times.
f) Study tours excursion policy
g) Alcohol and tobacco
It is illegal for alcohol and tobacco products to be sold to or bought by students who are under the age of 18 years. ELC will take reasonable steps to seek to ensure that the law is not broken control but cannot undertake to supervise any individual student.
h) Relationships with staff
It is a criminal offence for any person in a position of trust (which includes members of ELC staff) to engage in sexual activity with someone who is under 18 years.
i) Child protection
The School has a responsibility to protect those under the age of 18 years from abuse and will report any suspicions or allegations of abuse of children to the appropriate authorities. Procedures are as for the Safeguarding Policy outlined above.
The relevant teachers will be notified, prior to class placement, of any student who is under the age of 18 years on entry to the school.
Students under 18 are reported absent to the Director of Studies at the earliest opportunity and steps made to ascertain the whereabouts and safety of the student. An interview with an absent under-18 student to check reason for absence and check whether there are causes for concern, outcome to be recorded on student’s file on BECAS.
l) Parental involvement
It is ELC’s usual policy that it deals with students and not with parents and this approach will also apply to students who are under the age of 18 years. ELC will correspond with parents only in cases such where the student’s welfare and progress is considered at risk.
m) Emergency contact
It is particularly important that emergency contact details are provided for students under the age of 18 years and such students and/or their parents are required to supply this information prior to their arrival at ELC. If a medical emergency arises and it is not possible for the school to contact the named individuals, a senior staff member will, on behalf of the student’s parents or guardians give such consent to treatment as is in the best interests of the student. By signing the parental consent form, the student’s parents or guardians indicate their consent to this.
This policy and procedures establish the process for the management of health and safety risks faced by ELC and outline the school’s legislative responsibilities in respect to risk management of Workplace Health and Safety (WHS).
The Work, Health and Safety Act 2011 places a duty on the school to eliminate or minimise risks to the health and safety of its employees, students, contractors and visitors. The policy applies to all activities and processes associated with the normal operations of ELC.
It is the responsibility of all Board members, staff and students to identify, analyse, evaluate, respond, monitor and communicate risks associated with any activity, function or process within their relevant scope of responsibility and authority.
WHS risk management combines technical, consultative and managerial approaches to identify any foreseeable hazard that has the potential to harm the health or safety of employees, students, contractors and visitors to the school.
ELC has the primary duty to ensure the health and safety of workers and other persons in the workplace. A duty to ensure health and safety requires ELC to manage risks:
Deciding what is ‘reasonably practicable’ to protect people from harm requires weighing up certain matters, including the likelihood of a hazard or risk occurring and the degree of harm that would result, and then making a judgment about what is reasonable in the circumstances.
Risk is the likelihood that a harmful consequence (death, injury or illness) might result when exposed to a hazard. Risk is characterised and rated by considering two characteristics:
1. Probability or likelihood (L) of occurrence
2. Consequence (C) of occurrence.
This is expressed as R (risk) = L (likelihood) x C (consequence).
Likelihood is a qualitative description of probability or frequency.
Consequence is the outcome of an event, being a loss, injury, disadvantage or gain. There may be a range of possible outcomes associated with an event.
Risk Management is the application of a management system to risk and includes identification, analysis, treatment and monitoring.
ELC Board of Directors has a responsibility to:
- Gain an understanding of the hazards and risks associated with school operations
- Ensure that ELC has and uses appropriate resources and processes to eliminate or minimise risks to health and safety
The Managing Director has a responsibility to:
- the workplace, including entry and exit and anything arising from the workplace are without risks to health and safety
- the fixtures, fittings or plant are without risks to health and safety
- the plant, substance or structure is without risks to health and safety
Staff have a responsibility to:
4. Risk Assessment
ELC understands the concept and process of risk assessment to be as follows:
4.1 Concept of risk assessment
Risk assessment is a systematic examination of any activity, location or operational system in order to control hazards and manage risk. A risk assessment enables an individual to:
4.2 Process of risk assessment
The process of risk assessment involves 4 basic steps:
1. Identify hazard & analyse consequences (potential injury, property damage, etc.)
2. Assess risk (probability, frequency, severity of injury or loss & determine action (methods of removing or reducing risk)
3. Implement controls (redesign, removal, new methods, audit)
4. Evaluate controls & review procedures regularly
4.3 Timing and necessity of risk assessment
Managing work health and safety risks is an ongoing process that is triggered when changes affect ELC’s work activities – changes such as:
5. Identifying hazards
5.1 Types and courses of hazards
Identifying hazards involves finding all of the things and situations that could potentially cause harm to people. Hazards generally arise from three aspects of work and their interaction:
Hazards can be generally classified into five broad areas:
1. Physical e.g. noise, light, UV radiation, heat, and cold
2. Chemical e.g. hazardous substances, poisons, vapours, and dust
3. Biological e.g. plants, parasites, and viruses
4. Mechanical/electrical e.g. slips, trips and falls, plant and equipment, ergonomics, and manual handling
5. Psychological e.g. stress, boring/repetitive work, violence/aggression, bullying
ELC endeavours to identify all foreseeable hazards, in particular, those arising from:
5.2 Methods of identifying hazards
ELC uses the following methods to identify hazards:
A. Workplace Inspections - Inspections of the workplace are conducted by the WHS Manager on a quarterly basis to identify the hazards that exist in the workplace. The WHS Manager in consultation with other staff, inspects and observes the workplace to identify any hazards. Hazards are documented on specific check sheets for the work area involved and recommendations provided for the WHS Manager / Management team. (Refer to documents 1-11)
B. Accident or Incident Report and Near-miss or Hazard Report - These reports are completed each time an incident, accident or hazard occurs. Completed reports are forwarded to the WHS Manager and a centralized register is maintained (the Workers Compensation Act requires a register of injuries be kept). The WHS Manager also provides advice on the action to be taken to prevent a recurrence of the incident, accident or hazard. (Refer to documents 12 & 13)
C. Safety Audits - Complete internal safety audits are conducted annually. The WHS manager provides an audit report and recommendations to the Management team. (Refer to document 17)
D. Consultation - In the workplace, the WHS Manager consults with staff on WHS matters and brings any issues and concerns to the attention of the management team. This may involve providing assistance and advice to management on WHS policies and procedures and investigating immediate risks to Health and Safety.
E. Health and Environmental Monitoring - Where particular risks to the health of people on school premises or to the environment exist, or are suspected, technical advice on hazard controls from both internal and external WHS practitioners is sought.
F. Incidental Identification - If staff notice a workplace hazard they should report the details to the WHS Manager, or if safe to do so, rectify the identified hazard themselves. All individuals have an obligation to guard against or protect others from any hazards or incidents as soon as they are recognised. If the hazards or incidents cannot be rectified immediately, the person must report the hazards or incidents to their supervisor on the Near-miss or Hazard Report. (Refer to document 13).
6. Assessing risk
All hazards have the potential to cause different types and severities of harm, ranging from minor discomfort to a serious injury or death. A risk assessment involves considering what could happen if someone is exposed to a hazard and the likelihood of it happening.
Once a potential hazard has been identified a risk assessment is initially conducted by the WHS Manager. This is recorded in the Risk Register (Refer to document 14). The following procedure is to be applied by any staff member when assessing risk:
a. How much harm could occur?
To estimate the amount of harm that could result from each hazard consider the following questions:
b. How may the risk occur?
In most cases, incidents occur as a result of a chain of events and a failure of one or more links in that chain. If one or more of the events can be stopped or changed, the risk may be eliminated or reduced.
In thinking about how each hazard may cause harm consider:
c. What is the likelihood of harm occurring?
The likelihood that someone will be harmed can be estimated by considering the following:
The level of risk will increase as the likelihood of harm occurring and its severity increases. The likelihood can be rated as one of the following:
7. Controlling risk
Risk control means taking action to first eliminate health and safety risks so far as is reasonably practicable, and if that is not possible, minimising the risks so far as is reasonably practicable.
When eliminating or seeking to minimise risk control measures must take into account any relevant legal requirements, which establish the minimum levels of risk control. Where additional control measures are required to reduce the risk, they should be considered according to the order in the following hierarchy of risk control which, as well as being in order of effectiveness to control risks, is also in order of the minimum amount of managerial effort required to maintain them.
Control measures may involve a single control measure or a combination of different controls that together provide the highest level of protection that is reasonably practicable.
1. Some problems can be fixed easily and should be done straight away by the staff member identifying the hazard or the WHS Manager who has identified or been informed of the hazard. This should still be recorded in the Risk Register (Refer to document 14).
2. Hazards which have been identified as high risk and which cannot be fixed quickly or easily must be brought to the immediate attention of the Managing Director as soon as possible.
3. For non-urgent hazards which require effort/planning/cost to resolve the management team prioritises areas for action at the monthly management meeting, focusing first on those hazards with the highest level of risk. A risk management plan is drawn up which identifies the hazards, what action needs to be taken, who will be responsible for taking the action and by when (Refer to document 15).
1. Attendance policy
If you have a student visa you are required by the Australian Government to attend a minimum of 80% of your classes. If your attendance falls below 80%, English Language Company is required to inform the Australian Government.
1. If your attendance falls below 90% we will issue you with a letter of warning and ask you to discuss your attendance with the Director of Studies.
2. If your attendance falls below 85% we will issue you with a second letter and ask you to discuss your attendance with the Director of Studies.
3. However, if your attendance falls below 80% we will issue you with another letter to inform you that we intend to report you to the Australian Government.
4. On receipt of this letter, you may make an appeal through English Language Company’s Complaints and Appeals Process.
5. If your appeal is not successful, we will report you to the Australian Government and your visa may be cancelled with immediate effect.
2. Course progress policy
ELC is required by the Australian
Government to check that you are doing well with your studies. You will make good progress with your English if you use English as much as possible, participate regularly during classes and complete all of your homework, tests and activities.
Every 4 - 5 weeks (depending on your course), your teacher will complete a progress report for you. Assessment covers speaking, listening, reading and writing skills as well as grammar and vocabulary. It is based on your weekly test results, your homework and your language skills during class.
If your teacher thinks that you are making satisfactory course progress:
1) He/She will meet with you to talk about it or ask you to meet the academic counsellor. You may be given the chance to move to another class or do extra activities to help you.
2) If your course progress does not improve during the next course module, ELC will issue you with a letter of warning and ask you to discuss your progress with the Director of Studies. ELC will continue to do everything we can to help you make satisfactory progress.
3) However, if you still do not achieve satisfactory progress during the next course module we will inform you that we intend to report you to the Australian Government.
4) On receipt of this letter, you may make an appeal through English Language Company’s Complaints and Appeals Process.
5) If your appeal is not successful, we will report you to the Australian Government and your visa may be cancelled with immediate effect.
3. Appeals Procedure
If you have received a letter of intent to report you to the Australian Government for unsatisfactory attendance or course progress, you have the right to make an appeal against this decision within twenty days.
ELC can only consider an appeal if there are ‘compassionate and compelling circumstances’ for your poor attendance and/or unsatisfactory progress. This means:
a) a serious illness or medical emergency for which you can provide medical certificates
b) close family trauma, for which statements from family members can be provided
If your attendance is below 70% no appeal can be considered.
How to make an appeal
1) Make an appointment with the Director of Studies. You may bring a support person with you to this meeting if you wish.
2) The Director of Studies will explain to you how your attendance or course progress have not met requirements and present documentary evidence of this.
3) You will be given the opportunity to explain why you wish to appeal this decision and may be asked to provide any documentary evidence.
4) You will be informed of the outcome of the appeals process in person and in writing within 5 working days.
5) Please remember that you should continue to attend all of your classes throughout this process.
6) If your appeal is not successful, we will report you to the Australian Government and your visa may be cancelled with immediate effect.
7) If your appeal is successful, you must continue to meet attendance/course progress requirements for the remainder of your course.
You will be awarded an ELC certificate when you complete your course.
On time Policy
Please be on time for class. It’s very difficult for your teacher and the other students if many students are late. If you are more than 15 minutes late please join the class after the break. Your teacher must mark all absences from class.
English Only Policy
Please speak only English whenever you are at school. Your teacher will remind you to speak only English in class.
It is very important that all students comply with the requirements of their visa. If you have a student visa, you must attend a minimum of 80% of your classes. If your overall attendance falls below 80% ELC is obliged by law to inform the Australian government. Please read your student handbook for detailed information about this.
ELC is not able to offer you a refund after you have started your course.
According to Australian immigrations rules, student visas are issued for the purposes of studying with up to 4 weeks of holiday permitted at the end of your course or up to 8 weeks at the end for students undertaking more than 10 months of study. ELC must uphold this regulation although we will consider holiday requests in special circumstances.
If you would like to extend your course to study for longer at ELC, please contact reception by Wednesday of your final week.
If you need to extend your visa you will need to talk directly to your agent if you used one or ask us for information at least 4 weeks before your visa expires.
Please do not smoke anywhere in the building or outside the front doors. Please do not take food or drink into classrooms or the library. Please only eat in the Eat Space on level 1. No eating on the sofas.
It is very important to us that you are satisfied with your course and the services provided by ELC. If you have a complaint please make an appointment with the Director of Studies. We will do everything we can to find a solution quickly. However, if your complaint has not been solved by or concerns the owners and operators of ELC, you may contact the Overseas Student Ombudsman at www.oso.gov.au